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Helpdesk Support

In the most general sense, a help desk refers to an organizational department that provides the customer, employees and end user with information and support related to a company's products and services.

Explaining is a profession. It is important to clearly and patiently inform customers how things work and clarify unclear manuals. Helpdesk4U offers the following solutions in this context:

1. Helpdesk 4U acts as a Single Point of Contact (SPOC)

Helpdesk 4U acts as a SPOC for external customers. This simply means that regardless of the type of product or service-related help they need, they can easily contact the helpdesk team without going anywhere else. In addition, support can be accessed via phone, email, chat, instant messaging, using social media or performing self-service processes.

2. Ticket Management

The Helpdesk 4Uteam converts every incoming customer issue or request into a unique ticket. This process is automated by a dedicated help desk ticketing system that allows you to track the progress of each ticket in real time. In addition to recording customer conversations, Helpdesk 4U strives to keep all support tickets well organized. So, when a customer refers to a previous conversation, you have all the information right on your dashboard.

3. Ticket Escalations

When Helpdesk 4U employees are unable to solve problems themselves, they are escalated to higher representatives or managers. Senior agents have the required skills and knowledge to solve serious, top-priority problems.

You as a customer indicate, how you want to set up your helpdesk process within HelpDesk 4u.

Data Entry

Data Entry Data-Entry is the process of entering information or updating records in a database or computer system. Computers and data processing programs are used for this. Every business must perform a number of data entry tasks that are necessary, if not essential, for day-to-day operations. The challenge is that these tasks take a lot of time. Helpsdesk 4U offers a solution for this.

Helpdesk 4U offers a variety of data processing services, such as the following:

Processing forms
Online Surveys
Survey Processing
Credit Card Processing Services
Data analysis
Data cleaning
Data processing
Data digitization
Data classification
Data conversion
Word processor
Capture and enter data
Email Processing
Outsourcing Data-Entry services also helps companies manage ad-hoc projects and seasonal work volumes without expanding their teams or hiring seasonal staff. The data-entry projects are unique to the needs of each company and can range from data processing to data digitization, etc.

Making appointments

No matter how hard you try, there are only a limited number of hours in a day to work. As a small business owner, if you aren't there to pick up the phone when it rings, chances are the caller is going through to someone else. That's where Helpdesk 4U comes in. We offer 24/7 answering service solutions, which means we're standing by when your customers call for an appointment – no matter the time of day! Turn all incoming calls into potential leads with our appointment scheduling services!

HelpsDesk 4u offers the following services:

B2B appointment setting
Executive Appointment Setting Services
Event registrations
B2C appointment setting
Schedule appointments online
Telemarketing Scripts and Telemarketing Lists
B2B appointment scheduling for web conferences or demos
Conference Registration Programs

Telemarketing

How do you maximize sales? Finding the right customer group. Discover new markets. Data analysis and clear technologies. We deploy it for you.

Telemarketing is an advertising technique used by companies to contact and talk to potential customers about their products and services. Traditionally, this is done over the phone, but today companies are also using video conferencing, especially in more advanced stages of the purchase process.

A distinction can be made between inbound calling and cold calling:

Inbound calling: In this form of Telemarketing, a person or organization contacts you to obtain more information or to place an order. The initiative lies with the customer.

Cold calling: In this form of Telemarketing, the company or a representative contacts potential customers. The initiative lies with the provider.

Helpdesk 4U uses both methods. You as a client give us the guidelines you want to follow, we offer you:

Sales support
The internet makes things easier but also more confusing. We are here to guide your customers to the right purchase. In marketing terms, we are Up selling and Cross selling
Even marketing terms, Up selling and Cross selling
Sounds exciting but is actually what every good salesperson knows. Services and products usually have an extra or a supplement. How do you bring that to customers? That's what we understand. Advanced technology helps us not to forget anything.
Connecting with customers is the future of your business.
A customer comes back when they are satisfied. And we make sure that this happens and…..that the customer is reminded of this.

Lead Generation

Lead generation is used to grow your business, attract new customers and create sales pipelines. It is a fundamental key to success for many companies. Some companies passively approach their business by waiting for customers to contact them or for a sale to occur. With qualified Helpdeks 4U lead generation agents, you can move to an active approach that helps lead generation and sales.

There are a number of ways to generate leads, but the most common methods used by outbound call centers are:

Cold Calling: Calling people who have not shown an interest in your product or service, but may be in your target market. Do you think it is ineffective? On the contrary, 82% of buyers accept meetings with sellers who make cold calls.

Email advertising: Sending emails to potential customers (who have signed up to receive digital communications) in an attempt to generate interest.

Social Media: Using social media platforms such as LinkedIn and Twitter to connect with potential customers.

But how does outbound lead generation work?

Generating outbound leads typically involves four steps: identifying your audience, crafting a message that's right for them, contacting them through various channels, and then following up.

This process starts within your company and is performed by HelpDesk 4u.