Our employees are trained in advance in handling telephone calls and various situations. They receive a refresher course before starting work on a new project. Your website, product and service guides, and previous email correspondence with your customers help them better understand your business.
Currently we are limited to English and Dutch.
We never compromise on your details, credit card details, logins and passwords, and other confidential information. Our employees are required to sign a nondisclosure agreement before working with Helpdesk 4U, and any violations will be dealt with severely. With us you are assured of the safety of your company.
Yes. We support live chat software and our agents are trained to use it.
We provide services 24 hours a day, 365 days a year.
All incoming calls are forwarded to voicemail during non-service hours or when the phone lines are busy. Our agents respond to those voicemails when the lines are free again, so a call is never left unattended.
Our agents are not encouraged to provide additional services or multitask as this will shift their focus and affect the quality of our services. We are also billed on time, so multitasking is unfair to the customer.
We understand that you may be reluctant to outsource your work abroad. We encourage you to speak to one of our representatives and get all your questions answered. Once you understand our business model, staff skills, pricing, turnaround time and the way we interact with our customers, you can rest assured that you will outsource your work to us.
This is a simple process. Get in touch with our representatives. We will then draw up a tailor-made service contract for you. Once you receive the contract, agree to it and email us the signed copy along with the payment, we will train our staff for 1-2 weeks according to your business requirements. After that, we will start answering all emails, phone calls and chats from your customers.
There is no minimum contract duration and you are free to terminate the contract in writing 30 days in advance. This helps us better channel our resources.
The work will not start until we have received the advance payment. We have the right to terminate, suspend or put our services on hold if payment is delayed.